Starting A Claim
If you have been involved in a serious accident resulting in personal injury or if your home or business has suffered a loss, we are here to help and are standing by to assist you 24 hours a day, 7 days a week.
For all claims during regular business hours:
Call during regular business hours (8am to 5pm Pacific Standard Time -8GMT) or in Vancouver; +1-604-684-9349
For all claims outside regular business hours
604-261-3121 extension 1
Call Cox Insurance Adjusters 24 hours at 1-604-261-3121 x1. An operator will help you with securing your location and equipment. Tell them that your broker of record is Shephard Ashmore.
#1: Assess the damage. If the area is safe, take steps to secure the remaining property. Your insurance policy will generally pay the costs of temporary storage and other reasonable costs in order to reduce the chances of greater loss. Our 24 hour support will advise you with more details. This page contains our emergency contact numbers.
#2 Report. In case of a fire, accident or theft, once the situation is under control, immediately submit a claim below or call us without delay. If your claim involved a crime, we will need you to file a police report. Send us the case #, list of witnesses, and details of the event including all lost or damaged property covered under your policy.
#3: Settlement. Insurance is designed to protect your right to a proper defence and settlement. Don’t let anyone coerce you into paying fees or admitting guilt before talking to a licensed insurance broker.
We are here to help.
The Shephard Ashmore Team.